Month after month, Trade-In Valet has the highest conversion rate in all our stores. We are buying and trading for more vehicles than ever before. They are passionate about improving our customers experience and it shows in our business. Our salespeople embrace it, our managers depend on it and our customers appreciate it. This is a real life solution from a company that understands how to help dealers sell cars.”

Trade-in Valet Sells cars! They have a serious passion for appraisal solutions and increasing conversion rates. They walked us through every portion of our website ensuring that we would get maximum results from their tools and service. They just get it! Trade-In Valet is an essential part of our sales process now and I recommend them to any dealer who wants to sell more cars.

We take pride having a solid sales process, tracking our lead sources and monitoring our conversion rate very closely. Trade-In Valet has not only fit into our processes, but exceeded our expectations. They immediately surged passed our other lead providers and are now a valuable part of our selling process. Their leads convert, their bids are solid and their service is to be commended. Trade-In Valet WORKS!

The best part about AutoLoop is they’re fast to react to customer wants and wishes. Other companies put customer requests on a ‘back burner,’ but even when I make a crazy request, they work with it.

I like AutoLoop’s system because it’s simple and it tracks what I need it to track. My goal is just to get in and make money, and with AutoLoop it’s easy to do and to measure the results.

It just works for us. It’s easily adaptable – easy to work for our operators. My guys constantly look at it.

[XRM has been] incredibly responsive to our needs over the years by listening to our concerns about technology issues, and by customizing some of your products and reports to help us conduct our business at a much higher level.

With the AutoLoop Service Suite, customers get personalized communications in the channels they prefer. It increases our CSI and efficiency as well, between the vehicle tracking, two-way texting and other tools, delivery becomes completely seamless.

AutoLoop’s support is fantastic. [My Performance Manager] can be called on for anything marketing-related. Plus, another Performance Manager is local, which is great – she comes out whenever I need anything.

SmartLane speeds things up and makes things more efficient at write-up. Plus, the fun part is I can take videos and pictures of the vehicle in the walk-around.

Internal chat has been a real time-saver for us. There’s no need to track people down or dial a phone, and response time is immediate.

Prior to using Book, we were doing 50 to 60 appointments per month online with a previous system. Now we book over 700 online appointments every month.

Within the very first month of launching our newsletter, we sold 7 used cars to customers that hadn’t been in contact with us for 2+ years.

The best part about AutoLoop is they’re fast to react to customer wants and wishes. Other companies put customer requests on a ‘back burner,’ but even when I make a crazy request, they work with it.

I feel extremely confident in our decision to move forward with XRM, and that we have made a great decision by committing to our partnership with you and the XRM team for the future.

XRM has been “incredibly responsive to our needs over the years by listening to our concerns about technology issues, and by customizing some of your products and reports to help us conduct our business at a much higher level. I feel that has contributed to our growth and success. We also like the fact that you are local and that your field staff are all retail folks that have had experience in dealerships. I just want to say that you guys have been there for us when we needed you, and I do appreciate that kind of attention from a true partner-vendor.”

I am convinced that you will soon have the most powerful, complete, and fully integrated CRM/marketing tool in the industry for both Sales and Service. […] I can’t wait to test-drive it and use it to drive our business to new record levels of sales and profits.

XRM has “a cutting-edge mobile solution, which is going to be a big part of our sales process in the future, as we are outgrowing our facility, and we have to give our sales team a mobile solution to allow them to work efficiently.”

We have made a major commitment to require our team to meet daily sales call quotas, and your customization of the reconciliation process (and reports) for us has been a huge part of our success.

XRM’s showroom control, ILM, results-based follow-up, telephony and appointment reconciliation solutions are “best-in-class.”

Since purchasing the dealership a few years ago and installing XRM, Toyota of Boerne has increased sales volume per month from about 150 units to over 600 units as of December 2016—an increase of 250 percent.

SmartLane speeds things up and makes things more efficient at write-up. Plus, the fun part is I can take videos and pictures of the vehicle in the walk-around.

Internal chat has been a real time-saver for us. There’s no need to track people down or dial a phone, and response time is immediate. Even if someone is away from their desk, the message will be waiting for them when they return. It’s a hit with the sales team, too. Just the other day sales was messaging the service department to see about available loaners for a new car buyer who wanted the windows tinted that same day. It’s been great.

Messaging™ helps them in “building stronger relationships with customers over multiple texts” versus a single phone call.

Upon switching to our online scheduling solution, Crews Subaru realized their shop capacity was not being fully utilized. After working with our dedicated team to customize their settings, Crews Subaru went from taking 20 appointments a day to handling 40 comfortably—a 100% increase in service business.

It’s easy for service advisors and other personnel to go in to the schedule and identify what’s coming.

It’s easily adaptable – easy to work for our operators. My guys constantly look at it.

If I need to, I can make modifications to tomorrow’s schedule to better balance appointments. And if on Friday we have a slot with only one vehicle, I can see that and send off an advisor to work on something else.

Recently, we were forced to sign up for Xtime; we said that’s fine, but there are better ways of doing it.

Switching to Book™ helps avoid scheduling “bottlenecks”.

A lot of dealers don’t want to take the chance at the BDC Call Center, but we’ve made the investment and it’s astounding.