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Messaging

Nearly 400 billion text messages are sent monthly, making SMS text tools one of the most powerful mediums on the planet*. AutoLoop Messaging helps you harness this technology, connecting you with your customers the way they prefer while streamlining your entire service process.

*Mobilemarketing.com, SMS Marketing Statistics and Trends, 2015

Keep up with the times—and your customers.
Experience the all-around convenience of Messaging on demand.

Immediate and Personal Communication

Eliminate phone tag and downtime spent awaiting authorization. Reach your customers quickly through SMS text messaging. Plus, send photos or videos to validate recommended repairs.

Save an average of 17 advisor hours each month with customer texting

Fastest Response Times

With a 95% open rate, customers are getting the message—and typically responding within five seconds or less.

Automatic Message Management

Give your customers a direct line to the advisor handling their vehicle. Messaging ties all dealer texts and conversations to the appropriate person for a better service experience.

Internal Employee Chat

Keep your team in touch with Messaging’s two-way communication feature. It allows them to connect in real-time, reducing back-and-forth between your advisors, technicians, parts and other staff.

#Looplove

Here’s what our customers have to say…

MESSAGING – Time Saver

Internal chat has been a real time-saver for us. There’s no need to track people down or dial a phone, and response time is immediate. Even if someone is away from their desk, the message will be waiting for them when they return. It’s a hit with the sales team, too. Just the other day sales was messaging the service department to see about available loaners for a new car buyer who wanted the windows tinted that same day. It’s been great.

Scott Gregg, Service Manager, Tucson Subaru

MESSAGING – Build Stronger Relationships

Messaging™ helps them in “building stronger relationships with customers over multiple texts” versus a single phone call.

Chris Case, Service Director, DCH Toyota of Oxnard

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