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33 N. Garden Avenue Clearwater, FL 33755
Sales: [email protected]      Support: [email protected]      877-850-2010

Call-Center

You know the power of a direct, personal phone call to your customers – you simply don’t have enough hours in the day to handle every one yourself. Our Call Center takes care of them for you, expertly managing all of your inbound and outbound calls with rigorously trained and knowledgeable US-based agents.

Drive more sales today:
our calls have proven to compel 28% of those interested to buy 11 days earlier.

Inbound Calls

Keep all your callers: more than 70% of inbound calls go to voicemail or result in customer hang-ups from long hold times. Our Call Center immediately routes calls to agents through your dealer switchboard so customers stay connected.

Unsold Showroom

Customer service management is simply the art of ensuring your customers are consistently heard, valued and involved in every process. With our Call Center, you’ll recoup more be-backs and deliver a better customer experience using in-depth customer feedback.

Equity and Lease-End Appointments

Let our Call Center boost your appointments: our highly skilled agents deliver up to twice as many sales appointments as our closest competitors.

Custom Calling

We know your dealership often has unique specific needs, so we offer custom call campaigns and scripts to totally support your business and boost both sales and service for your store.

Industry-Leading Reporting

Easily track your overall or specific area progress anytime: check service lane operations, monitor your lead management system and see daily, weekly, or monthly data on calls, appointments and advisor answer rates.

#Looplove

Here’s what our customers have to say…

Mark Holian, Executive General Manager, Gulf Coast Auto Park

Month after month, Trade-In Valet has the highest conversion rate in all our stores. We are buying and trading for more vehicles than ever before. They are passionate about improving our customers experience and it shows in our business. Our salespeople embrace it, our managers depend on it and our customers appreciate it. This is a real life solution from a company that understands how to help dealers sell cars.”

Mark Holian, Executive General Manager, Gulf Coast Auto Park

Sammy Modica, General Manager, Mac Haik Toyota

Trade-in Valet Sells cars! They have a serious passion for appraisal solutions and increasing conversion rates. They walked us through every portion of our website ensuring that we would get maximum results from their tools and service. They just get it! Trade-In Valet is an essential part of our sales process now and I recommend them to any dealer who wants to sell more cars.

Sammy Modica, General Manager, Mac Haik Toyota

Bruce Glasscock, CEO, Quattro Auto Group

We take pride having a solid sales process, tracking our lead sources and monitoring our conversion rate very closely. Trade-In Valet has not only fit into our processes, but exceeded our expectations. They immediately surged passed our other lead providers and are now a valuable part of our selling process. Their leads convert, their bids are solid and their service is to be commended. Trade-In Valet WORKS!

Bruce Glasscock, CEO, Quattro Auto Group

The best part about AutoLoop is they’re fast to react to customer wants and wishes.

The best part about AutoLoop is they’re fast to react to customer wants and wishes. Other companies put customer requests on a ‘back burner,’ but even when I make a crazy request, they work with it.

Chris Case, Service Director, DCH Toyota of Oxnard

I like AutoLoop’s system because it’s simple and it tracks what I need it to track.

I like AutoLoop’s system because it’s simple and it tracks what I need it to track. My goal is just to get in and make money, and with AutoLoop it’s easy to do and to measure the results.

Kedra Malone, BDC Manager, Stadium Toyota

It just works for us. It’s easily adaptable – easy to work for our operators. My guys constantly look at it.

It just works for us. It’s easily adaptable – easy to work for our operators. My guys constantly look at it.

Duane Templeton, Service Manager, Kenny Ross Subaru

[XRM has been] incredibly responsive to our needs

[XRM has been] incredibly responsive to our needs over the years by listening to our concerns about technology issues, and by customizing some of your products and reports to help us conduct our business at a much higher level.

Shawn Vaughan, General Manager, Toyota of Boerne

With the AutoLoop Service Suite

With the AutoLoop Service Suite, customers get personalized communications in the channels they prefer. It increases our CSI and efficiency as well, between the vehicle tracking, two-way texting and other tools, delivery becomes completely seamless.

Brad Schafer, Fixed Ops Director, JM Lexus

AutoLoop’s support is fantastic.

AutoLoop’s support is fantastic. [My Performance Manager] can be called on for anything marketing-related. Plus, another Performance Manager is local, which is great – she comes out whenever I need anything.

Chris Case, Service Director, DCH Toyota of Oxnard

SmartLane speeds things up and makes things more efficient at write-up.

SmartLane speeds things up and makes things more efficient at write-up. Plus, the fun part is I can take videos and pictures of the vehicle in the walk-around.

Ricky Stokes, Service Manager, Anderson Subaru

Internal chat has been a real time-saver for us.

Internal chat has been a real time-saver for us. There’s no need to track people down or dial a phone, and response time is immediate.

Scott Gregg, Service Manager, Tucson Subaru

Prior to using Book, we were doing 50 to 60 appointments per month

Prior to using Book, we were doing 50 to 60 appointments per month online with a previous system. Now we book over 700 online appointments every month.

Kedra Malone, BDC Manager, Stadium Toyota

Within the very first month of launching our newsletter

Within the very first month of launching our newsletter, we sold 7 used cars to customers that hadn’t been in contact with us for 2+ years.

Mike Schomer, Customer Relations Manager, Rosen Hyundai

MISC – AutoLoop Fast to React

The best part about AutoLoop is they’re fast to react to customer wants and wishes. Other companies put customer requests on a ‘back burner,’ but even when I make a crazy request, they work with it.

Chris Case, Service Director, DCH Toyota of Oxnard

XRM – Partnership

I feel extremely confident in our decision to move forward with XRM, and that we have made a great decision by committing to our partnership with you and the XRM team for the future.

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – A True Partner-Vendor

XRM has been “incredibly responsive to our needs over the years by listening to our concerns about technology issues, and by customizing some of your products and reports to help us conduct our business at a much higher level. I feel that has contributed to our growth and success. We also like the fact that you are local and that your field staff are all retail folks that have had experience in dealerships. I just want to say that you guys have been there for us when we needed you, and I do appreciate that kind of attention from a true partner-vendor.”

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – Most Powerful, Complete, and Fully Integrated CRM Tool

I am convinced that you will soon have the most powerful, complete, and fully integrated CRM/marketing tool in the industry for both Sales and Service. […] I can’t wait to test-drive it and use it to drive our business to new record levels of sales and profits.

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – Cutting Edge Solution

XRM has “a cutting-edge mobile solution, which is going to be a big part of our sales process in the future, as we are outgrowing our facility, and we have to give our sales team a mobile solution to allow them to work efficiently.”

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – Call Quota Success

We have made a major commitment to require our team to meet daily sales call quotas, and your customization of the reconciliation process (and reports) for us has been a huge part of our success.

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – Best-in-class

XRM’s showroom control, ILM, results-based follow-up, telephony and appointment reconciliation solutions are “best-in-class.”

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – 250% Increase

Since purchasing the dealership a few years ago and installing XRM, Toyota of Boerne has increased sales volume per month from about 150 units to over 600 units as of December 2016—an increase of 250 percent.

Shawn Vaughan, General Manager, Toyota of Boerne

SMARTLANE – More Efficient at Write-up

SmartLane speeds things up and makes things more efficient at write-up. Plus, the fun part is I can take videos and pictures of the vehicle in the walk-around.

Ricky Stokes, Service Manager, Anderson Subaru

MESSAGING – Time Saver

Internal chat has been a real time-saver for us. There’s no need to track people down or dial a phone, and response time is immediate. Even if someone is away from their desk, the message will be waiting for them when they return. It’s a hit with the sales team, too. Just the other day sales was messaging the service department to see about available loaners for a new car buyer who wanted the windows tinted that same day. It’s been great.

Scott Gregg, Service Manager, Tucson Subaru

MESSAGING – Build Stronger Relationships

Messaging™ helps them in “building stronger relationships with customers over multiple texts” versus a single phone call.

Chris Case, Service Director, DCH Toyota of Oxnard

BOOK – Shop Capacity

Upon switching to our online scheduling solution, Crews Subaru realized their shop capacity was not being fully utilized. After working with our dedicated team to customize their settings, Crews Subaru went from taking 20 appointments a day to handling 40 comfortably—a 100% increase in service business.

Crews Subaru

Book – See What’s Coming

It’s easy for service advisors and other personnel to go in to the schedule and identify what’s coming.

Duane Templeton, Service Manager, Kenny Ross Subaru

BOOK – My guys constantly look at it.

It’s easily adaptable – easy to work for our operators. My guys constantly look at it.

Duane Templeton, Service Manager, Kenny Ross Subaru

BOOK – Better Balance

If I need to, I can make modifications to tomorrow’s schedule to better balance appointments. And if on Friday we have a slot with only one vehicle, I can see that and send off an advisor to work on something else.

Duane Templeton, Service Manager, Kenny Ross Subaru

BOOK – Better Ways

Recently, we were forced to sign up for Xtime; we said that’s fine, but there are better ways of doing it.

Duane Templeton, Service Manager, Kenny Ross Subaru

BOOK – Avoid Bottlenecks

Switching to Book™ helps avoid scheduling “bottlenecks”.

Chris Case, Service Director, DCH Toyota of Oxnard

BDC CONNECT – Made the Investment

A lot of dealers don’t want to take the chance at the BDC Call Center, but we’ve made the investment and it’s astounding.

Ricky Stokes, Service Manager, Anderson Subaru

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