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Service Bay

Sometimes your technicians need an extra pair of hands—at their fingertips. AutoLoop Service Bay for iOS and Android gives them the ability to instantly take and upload photos, videos, and notes related to a specific RO; advisors can then easily access these service management assets through Messaging™, AutoLoop’s interactive communication portal, sending them immediately to the customer via email or text.

Increase your RO averages and your customer engagement with Service Bay:
book your live demo to see how.

Repair Order Image and Video Management

No more time-consuming searches: keep all photos, videos, and notes related to a specific RO in one place and give technicians visibility into open ROs, enabling them to quickly select one from a list, search by RO number, or create a new one.

Upsell Opportunities

Give advisors the ability to send assets captured with Service Bay directly to customers via Messaging to validate repairs and accelerate upsells—and consistently foster transparency in the lane.

Millennials—who will control 30% of the retail market by 2020—prefer interacting with dealerships digitally.

Internal Employee Chat

Expedite updates and progress reports: enable technicians and advisors to quickly and easily discuss service management assets in real-time through Messaging internal chat.

Fully Integrated

Simplify all your service communications: connect with customers or employees from anywhere within the AutoLoop Service Suite.


Here’s what our customers have to say…

MISC – AutoLoop Fast to React

The best part about AutoLoop is they’re fast to react to customer wants and wishes. Other companies put customer requests on a ‘back burner,’ but even when I make a crazy request, they work with it.

Chris Case, Service Director, DCH Toyota of Oxnard

XRM – Partnership

I feel extremely confident in our decision to move forward with XRM, and that we have made a great decision by committing to our partnership with you and the XRM team for the future.

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – A True Partner-Vendor

XRM has been “incredibly responsive to our needs over the years by listening to our concerns about technology issues, and by customizing some of your products and reports to help us conduct our business at a much higher level. I feel that has contributed to our growth and success. We also like the fact that you are local and that your field staff are all retail folks that have had experience in dealerships. I just want to say that you guys have been there for us when we needed you, and I do appreciate that kind of attention from a true partner-vendor.”

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – Most Powerful, Complete, and Fully Integrated CRM Tool

I am convinced that you will soon have the most powerful, complete, and fully integrated CRM/marketing tool in the industry for both Sales and Service. […] I can’t wait to test-drive it and use it to drive our business to new record levels of sales and profits.

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – Cutting Edge Solution

XRM has “a cutting-edge mobile solution, which is going to be a big part of our sales process in the future, as we are outgrowing our facility, and we have to give our sales team a mobile solution to allow them to work efficiently.”

Shawn Vaughan, General Manager, Toyota of Boerne

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