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Products

+20%

More Profit Gained
in Sales

$3.7B

In Customer pay
last year

8:1

ROI Accomplished
in service

+33%

Annual lift
in appointments

Our seamlessly interconnected Sales, Service and Engagement Suites automatically share data to give you the most accurate, cost-effective and profitable platform available.

Learn more about what our proven solutions can do for you.

In today’s market, love and loyalty are often missing: only 36% of consumers feel a strong passion toward their vehicle brand. We designed Essentials to strategically engage customers from initial sale through service, ultimately guiding them back for repurchase – and delivering a 20:1 ROI for our top-tier dealers.

Knowing your best profit-producing auto sales strategies is key to increasing opens, responses and sales-to-service conversions. With Analytics, tracking your results is easy to do and even easier to understand: its comprehensive reports and built-in machine learning even help you identify customers 20x more likely to buy – and more.

You’re constantly seeking ways to attract and retain customers—and Direct Mail’s tactical, targeted messaging provides a 38% lift in response rates. Through extensive analysis of your customer base, external databases, and our own exclusive analytics, Direct Mail pinpoints your best prospects and delivers exactly what they need.

Determining how to best use your advertising dollars to spur business growth is often difficult. Conquest provides a strategic combination of direct and email marketing: using the power of 150 million verified emails and precision targeting, Conquest captures the widest – and best – audience to drive your business.

We know it’s hard to keep campaigns fresh and relevant for everyone. BDC Connect effortlessly manages all aspects of dealership BDC operations for you, and much more: it also consolidates all your customer information and marketing activity into one instantly accessible central location, simplifying personalized call campaigns.

Your customers often present a twofold challenge: they’re less loyal to you, but they expect more from you. AutoLoop Loyalty software addresses both issues: our fully integrated and totally adaptable online program rewards repeat business, creating loyal customers who visit 4x as often and spend 2.5x more than non-loyal.

The national average closing rate falls below 20%, or just 100 sales for every 500 opportunities. XRM helps you sell an additional 87 units, generating over $1.7M generated in annual revenue, by facilitating follow-up among unsold customers and simplifying lead management through a more powerful automotive CRM.

Even though the average length of vehicle ownership is 6.5 years, new data reveals trade-ins peak around 3 years – for any loan term. Quote targets your customers before they shop the competition, continuously data-mining and automatically generating personalized upgrade offers to capture up to 20% more profit.

Customers highly engaged with a dealership digitally are 6X more likely to make a vehicle purchase and 2X more likely to have their vehicle serviced there. Newsletter’s email software caters to customers’ digital preferences by regularly providing personalized, engaging messages and offers – and netting you a 5:1 ROI.

You know the power of direct, personal phone calls to your customers – but handling them all yourself simply isn’t feasible. Engage expertly manages all of your inbound and outbound calls with rigorously trained and knowledgeable US-based agents, compelling 28% of your customers to buy 11 days sooner.

On average, advisors spend 27 hours each month scheduling appointments by phone. AutoLoop Book saves their time – and your money. Our online scheduling solution offers user-friendly appointments, industry-leading shop loading, robust support and much more. Plus, Book seamlessly integrates with AutoLoop Messaging to save an additional 17 advisor hours a month.

CSI starts the minute a vehicle enters your service drive. Ensure a proper greeting and positive experience for every customer with SmartLane: from initial check-in to walk-around, SmartLane streamlines the service process, empowers your advisors to do more and offers a 44% average increase in RO dollars.

Sometimes your technicians need extra hands – at their fingertips. AutoLoop Service Bay for iOS and Android provides the ability to instantly take and upload specific RO-related photos, videos and notes. Through Messaging™, AutoLoop’s interactive communication portal, advisors can then immediately send these assets to customers via email or text.

Timely customer responses are crucial to maintaining efficiency. AutoLoop Messaging keeps you top-of-mind by connecting you with your customers the way they prefer while simultaneously expediting service. Simply utilizing customer texting saves 17 advisor hours a month – and integration with AutoLoop Book will save you 27 more.

Consumer trust can be hard to capture, so AutoLoop MPI gives you an instant and ongoing edge: it provides the most accurate and immediate quotes – with current parts availability and cost included – to continually drive customer confidence and help you sell up to 45% more recommended work.

In your shop, lost minutes can quickly add up to significant lost revenue. AutoLoop ShopMonitor helps you keep profit in your pocket and optimize the customer experience by reducing costly inefficiencies and wasted time at every point, tracking vehicles as they move throughout your service lane.

Customers paying online spend 70% more than those who pay in-store. AutoLoop BillPay capitalizes on this fast-growing segment to drive your revenue: BillPay simplifies and streamlines ongoing service management, giving your customers the option of paying immediately online prior to vehicle pickup or right in the service lane.

In today’s market, love and loyalty are often missing: only 36% of consumers feel a strong passion toward their vehicle brand. We designed Essentials to strategically engage customers from initial sale through service, ultimately guiding them back for repurchase – and delivering a 20:1 ROI for our top-tier dealers.

Knowing your best profit-producing auto sales strategies is key to increasing opens, responses and sales-to-service conversions. With Analytics, tracking your results is easy to do and even easier to understand: its comprehensive reports and built-in machine learning even help you identify customers 20x more likely to buy – and more.

You’re constantly seeking ways to attract and retain customers—and Direct Mail’s tactical, targeted messaging provides a 38% lift in response rates. Through extensive analysis of your customer base, external databases, and our own exclusive analytics, Direct Mail pinpoints your best prospects and delivers exactly what they need.

Determining how to best use your advertising dollars to spur business growth is often difficult. Conquest provides a strategic combination of direct and email marketing: using the power of 150 million verified emails and precision targeting, Conquest captures the widest – and best – audience to drive your business.

We know it’s hard to keep campaigns fresh and relevant for everyone. BDC Connect effortlessly manages all aspects of dealership BDC operations for you, and much more: it also consolidates all your customer information and marketing activity into one instantly accessible central location, simplifying personalized call campaigns.

Your customers often present a twofold challenge: they’re less loyal to you, but they expect more from you. AutoLoop Loyalty software addresses both issues: our fully integrated and totally adaptable online program rewards repeat business, creating loyal customers who visit 4x as often and spend 2.5x more than non-loyal.

The national average closing rate falls below 20%, or just 100 sales for every 500 opportunities. XRM helps you sell an additional 87 units, generating over $1.7M generated in annual revenue, by facilitating follow-up among unsold customers and simplifying lead management through a more powerful automotive CRM.

Even though the average length of vehicle ownership is 6.5 years, new data reveals trade-ins peak around 3 years – for any loan term. Quote targets your customers before they shop the competition, continuously data-mining and automatically generating personalized upgrade offers to capture up to 20% more profit.

Customers highly engaged with a dealership digitally are 6X more likely to make a vehicle purchase and 2X more likely to have their vehicle serviced there. Newsletter’s email software caters to customers’ digital preferences by regularly providing personalized, engaging messages and offers – and netting you a 5:1 ROI.

You know the power of direct, personal phone calls to your customers – but handling them all yourself simply isn’t feasible. Engage expertly manages all of your inbound and outbound calls with rigorously trained and knowledgeable US-based agents, compelling 28% of your customers to buy 11 days sooner.

On average, advisors spend 27 hours each month scheduling appointments by phone. AutoLoop Book saves their time – and your money. Our online scheduling solution offers user-friendly appointments, industry-leading shop loading, robust support and much more. Plus, Book seamlessly integrates with AutoLoop Messaging to save an additional 17 advisor hours a month.

CSI starts the minute a vehicle enters your service drive. Ensure a proper greeting and positive experience for every customer with SmartLane: from initial check-in to walk-around, SmartLane streamlines the service process, empowers your advisors to do more and offers a 44% average increase in RO dollars.

Sometimes your technicians need extra hands – at their fingertips. AutoLoop Service Bay for iOS and Android provides the ability to instantly take and upload specific RO-related photos, videos and notes. Through Messaging™, AutoLoop’s interactive communication portal, advisors can then immediately send these assets to customers via email or text.

Timely customer responses are crucial to maintaining efficiency. AutoLoop Messaging keeps you top-of-mind by connecting you with your customers the way they prefer while simultaneously expediting service. Simply utilizing customer texting saves 17 advisor hours a month – and integration with AutoLoop Book will save you 27 more.

Consumer trust can be hard to capture, so AutoLoop MPI gives you an instant and ongoing edge: it provides the most accurate and immediate quotes – with current parts availability and cost included – to continually drive customer confidence and help you sell up to 45% more recommended work.

In your shop, lost minutes can quickly add up to significant lost revenue. AutoLoop ShopMonitor helps you keep profit in your pocket and optimize the customer experience by reducing costly inefficiencies and wasted time at every point, tracking vehicles as they move throughout your service lane.

Customers paying online spend 70% more than those who pay in-store. AutoLoop BillPay capitalizes on this fast-growing segment to drive your revenue: BillPay simplifies and streamlines ongoing service management, giving your customers the option of paying immediately online prior to vehicle pickup or right in the service lane.

#Looplove

Here’s what our customers have to say…

MISC – AutoLoop Fast to React

The best part about AutoLoop is they’re fast to react to customer wants and wishes. Other companies put customer requests on a ‘back burner,’ but even when I make a crazy request, they work with it.

Chris Case, Service Director, DCH Toyota of Oxnard

XRM – Partnership

I feel extremely confident in our decision to move forward with XRM, and that we have made a great decision by committing to our partnership with you and the XRM team for the future.

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – A True Partner-Vendor

XRM has been “incredibly responsive to our needs over the years by listening to our concerns about technology issues, and by customizing some of your products and reports to help us conduct our business at a much higher level. I feel that has contributed to our growth and success. We also like the fact that you are local and that your field staff are all retail folks that have had experience in dealerships. I just want to say that you guys have been there for us when we needed you, and I do appreciate that kind of attention from a true partner-vendor.”

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – Most Powerful, Complete, and Fully Integrated CRM Tool

I am convinced that you will soon have the most powerful, complete, and fully integrated CRM/marketing tool in the industry for both Sales and Service. […] I can’t wait to test-drive it and use it to drive our business to new record levels of sales and profits.

Shawn Vaughan, General Manager, Toyota of Boerne

XRM – Cutting Edge Solution

XRM has “a cutting-edge mobile solution, which is going to be a big part of our sales process in the future, as we are outgrowing our facility, and we have to give our sales team a mobile solution to allow them to work efficiently.”

Shawn Vaughan, General Manager, Toyota of Boerne

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