4 tips for securing more previously declined repairs
Tired of losing money on declined services? Here are a few ways your store can get more approvals—and more revenue.
How not to frustrate customers out of their new-car excitement
The customer’s ready to buy. You’re ready to sell. Here’s what’s getting in the way of the transaction.
A better service experience starts with transparency
The lowest price isn’t the only thing customers want. Here’s why transparency is key to the customer experience.
Are your on-hold messages really getting through?
Inbound callers are a captive audience interested in your services. Make the most of their time with on-hold messaging that can’t be ignored.
Why customer experience is the new competitive edge
Today’s loyal customers expect more than a good deal and fast service––they expect a consistently flawless customer experience.
Affinitiv and AutoLoop Sign Definitive Agreement to Merge
Combination creates a leading provider of marketing technology and software solutions exclusively serving automotive manufacturers and dealerships in the U.S.
Is your website driving your best leads away?
Give your customers the tools they need to go straight from your website to your showroom.
Rides on demand: how vehicle subscription services could grow your profitability
Mostly offered through OEMs, vehicle-subscription services could become the wave of the future for dealers.
Take control of your customer experience by breaking down your data silos
When the same customer information isn’t accessible by every application at your store, you’ve got data silos––and frustrated customers. Here’s the fix.
The surprising effect charity work has on your bottom line
How making a difference in your community can also make a positive difference in your traffic and revenue